Frequently Asked Questions

A turnkey telehealth company that you own from day one. We build it inside your LLC, and then we help get it patients.

You are not buying a medical practice and you are not buying into an MSO. Your company contracts with us for the build and the infrastructure, and we integrate an independent provider group and licensed partner pharmacies who handle everything clinical.

What you own is the commercial side: the entity, the brand, the funnel, the ad accounts, the customer relationships, the subscription revenue, and continuous access to the platform where clinical records sit. Processors pay into your accounts. Meta spend goes to Meta. Medication payments run through the backend platform. We build and manage. Ownership never flips to us.

No to both. You never practice medicine and you never make a decision about a patient. The provider group handles that entirely, including finding, credentialing and managing its own prescribers.

The provider group, every time. They set their own clinical protocols, they hire and remove their own prescribers, and they have final say on every patient. Nobody on the business side of your clinic can override a clinical decision.

No. Your clinic pays a flat $30 per consult, and it is paid whether or not a prescription is written. There is no revenue split with the provider group and no payment tied to a clinical outcome.

Nobody in the chain is paid to say yes. That is a structural decision, not a policy we could quietly change later.

You own the commercial relationship with every customer, and the patient data belongs to your business. Clinical records live on the platform where the provider group handles them the way clinical records have to be handled, and you have continuous access.

Capacity is about 10 to 15 new clients a month. That limit is real: it protects service quality for current clinics and the next ones coming online. We are selective about fit, not because scarcity is a sales trick.

On Growth, we run your media for the full 90 days after launch. Advertising for your first 25 paying patients is covered inside the upfront fee — we fund that media so you can watch the machine work before your own ad budget is on the line. From patient 26 forward, you pay Meta and the platforms directly. We keep buying and optimizing the campaigns through day 90; you fund the spend.

We prefer operators who can put more than $10,000 a month behind acquisition once they are past those first 25. That is the pace that usually matches this model. A clinic is a real business: it takes capital to scale, and the operators who treat ad spend as optional usually struggle to get paid back.

We have offered these services since January 2026. In that time we have built multiple seven-figure clinics and several six-figure ones.

Either works. We can form a new entity as part of the launch, or use an LLC you already have if it fits a telehealth clinic: branding, company name, and structure need to line up with how the clinic will present itself. If it does not fit, we start clean.

The launch protocol is typically thirty days for both packages. In that window we stand up the entity (or wire yours in), LegitScript, payment processing, marketing channels, website, branding, and three medications ready to sell. You and we both sign off on a full launch checklist before go-live.

Third parties are the one thing we cannot compress. Certification, payment processors and ad platform review move at their own pace, and where they hold us up the launch clock pauses rather than running against you.

After go-live, Launch includes thirty days of hands-on Slack support. Growth includes ninety days of media buying, remarketing, customer service, and the rest of the growth stack. From kickoff through the end of Growth support that is about one hundred twenty days in total.

Three things: your brand direction, which medications you carry, and what you charge. We build around those decisions rather than handing you something generic. This is deliberately done with you, not to you.

After the Growth window, continued services are a la carte from our Continued Services list (Exhibit F on the diligence page). Pricing on both packages is straightforward and we will give it to you on a call, along with what the return actually looks like on your money.

On Growth we guarantee 25 patients. A patient counts once they have paid and their first shipment has gone out.

About thirty days to launch, then sixty days to acquire the patients. If we miss it, you get every dollar back and you keep the entire build.

We run the campaigns for the full ninety days after launch. Ads for the first 25 are funded from your upfront fee so you are not writing Meta checks until the machine has already proven itself. From patient 26 on, you pay Meta directly while we keep buying and optimizing through day 90.

Nobody can promise you a number, and anyone who does is selling you something.

Acquisition cost moves. It moves with the ad auction, with how fresh your creative is, with the season, with the offer you are running and with the states you operate in. Some months it comes in better than you planned and some months it does not. That is true of every business that buys traffic and it will be true of yours.

The more useful question is not what a patient costs. It is how long that patient takes to pay you back, and how long they stay after that.

This is a subscription business, so a patient is not a sale. They are a monthly payment.

At those numbers a patient is roughly paid for by the second month. Month three, month four, month five, that patient is margin on somebody you have already bought. That is why the third month of this business looks nothing like the first, and it is also why a rise in acquisition cost is a problem to manage rather than an existential one.

These are illustrative figures, not a projection. Every input moves and yours will be your own.

Our most recent build did just over $151,000 in gross revenue and 631 paid orders in its first thirty days after launch, running entirely on the partner's own advertising budget. Consult approval ran at 99% and payment success at 93.1%.

That partner had significant capital to push behind it. Results vary and yours will not be identical. We would rather show you a real number with the caveat attached than a rounded one without it.

• Advertising. On Growth, ads for the first 25 are covered in your fee; from patient 26 you pay Meta directly while we keep running campaigns through day 90. On Launch, ad spend is yours from day one. Plan for this properly.
• Clinic portal. You pay the portal vendor directly. We are a direct partner with them, so your clinic is configured on a stack we already operate against. Fees are typically tiered by active patient count.
• Continued services. Media buying, customer service, remarketing, email and SMS are included for ninety days after launch on Growth. After that window they are a la carte from our Continued Services list.

What that totals depends on how much you are spending and how many patients you are serving. We will model your actual number against your expected volume before you commit to anything.

Then you do. Give us thirty days notice. We tokenize your patient data and your card data and pass it to you or to whatever platform you are moving onto. Nothing is held back and nothing has to be rebuilt from scratch.

You own 100% of the business from day one and have full control the entire time. We are the people you hired to build it and run growth. We are not a landlord, and there is no ownership transfer waiting at the end.

You need commercial coverage on your entity, and no, you are not doing it alone.

You do not carry malpractice, because you are not making clinical decisions. Anything arising from the practice of medicine sits with the provider group and the pharmacies, who carry their own coverage.

What you carry is what any direct-to-consumer business owner carries: general liability, cyber and data breach, coverage on your advertising, and product liability.

Our team walks you through which lines to put in place, can introduce you to brokers who already write this class of business, and tracks it as part of your launch checklist. The policies are issued in your entity's name, because it is your business. We are not your broker and we do not sell insurance.

Yes. You end up owning an entity with a brand, a subscriber base and recurring revenue. Cash-pay telehealth with clean MRR and ARR trades on healthy multiples in the open market, and it is yours to sell to us or to anyone else.

We will buy clinics that are performing. We will not commit to a price formula in the contract, because the market moves. Treat an offer from us as a real path, not the only one. For how large platforms price these businesses, read our article on telehealth acquisition multiples.

Yes, and we would encourage it. We will put you on a call with a partner already running a clinic, without us on the line, and you can ask them whatever you want.