Gain insights into reviews, social media and surveys in one place
Clinic Builder’s Natural Language Processing (NLP) engine, Athena, is an advanced insights software that lets you find the root cause of the problem and spurs decisive action from practice lead to the front lines.
NATURAL LANGUAGE PROCESSING
From patient feedback to actionable insights
Clinic Builder’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.
Uncover emerging positive and negative sentiment trends
Monitor sentiment levels from patient feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.
Quickly measure performance by category
Easily group relevant keywords into custom categories to measure different areas of your business. Refine patient feedback insights even further with sub-categories.
Compare performance across locations
Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers.
Customize insights to form fit your exact needs
With Clinic Builder, merge related topics into clusters automatically to improve accuracy. Manually un-merge topics at any time.
Your practice wins when you interact faster with your patients