Clinic Builder is committed into protecting patient data. Perform surveys with your patients with confidence.
Measure experience across all patient interactions for every location
Make better business decisions with real-time feedback on products, services, and overall experience, wiring your entire organization around customer insights.
Run surveys for everything you need
Create surveys for patient experience, employee experience, product experience, brand experience, and more.
Gauge patient satisfaction and gather meaningful data
Engage each patient at the right time with NPS or CSAT surveys. Collect feedback across the patient journey via email, websites, SMS, and more.
Turn surveys into a review generator
Use Clinic Builder to make it simple for patients to give their feedback so you can turn every survey into a review.
Slice and dice responses however you like: by question, over time, or by location to identify sentiment trends with advanced survey reporting and custom dashboards.
Automatically turn responses into tickets
Clinic Builder’s auto-ticketing instantly alerts you of detractors so you can address their issues promptly and win back their loyalty.
Distribute surveys through all channels with a single click
Meet your patients where they are. Send surveys via email, SMS and social media in one click.
ROLE BASED ALERTS
Custom alert distribution
Manage patient issues quickly with role-based survey response alerts for different locations and teams.
NATURAL LANGUAGE PROCESSING
Peel back the layers of your survey responses
Athena, Clinic Builder’s intuitive Natural Language Processing (NLP) engine, turns open-ended survey responses into actionable insights so you can identify key drivers of patient happiness and take action to improve patient experience.