Insights

PATIENT INSIGHTS

Turn patient feedback into tangible knowledge

Dig beneath reviews, ratings, patient feedback, and survey scores to discover what's working, what's not, and where.
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Patient feedback insights
Insights

Gain insights into reviews, social media and surveys in one place

Clinic Builder’s Natural Language Processing (NLP) engine, Athena, is an advanced insights software that lets you find the root cause of the problem and spurs decisive action from practice lead to the front lines.
Insight from email, messages, reviews and social

NATURAL LANGUAGE PROCESSING

From patient
feedback to actionable insights

Clinic Builder’s NLP engine, Athena, humanizes big data so you can understand the sentiments expressed in feedback and improve operations at the location and corporate level.
natural language processing for insights
Trends, Sentiment

TRENDS

Uncover emerging positive and negative sentiment trends

Monitor sentiment levels from patient feedback to understand your strengths and weaknesses and discover trending topics in your market as a whole.

CUSTOM CATEGORIES

Quickly measure performance by category

Easily group relevant keywords into custom categories to measure different areas of your business. Refine patient feedback insights even further with sub-categories.
Custom Categories for Insights
Location Insights

LOCATION VIEW

Compare performance across locations

Measure review volume, ratings, and sentiment from customer feedback at a location level to identify your highest and lowest performers.

MERGE TOPICS

Customize insights to form fit your exact needs

With Clinic Builder, merge related topics into clusters automatically to improve accuracy. Manually un-merge topics at any time.
Customize insights with Merge Topics

Your practice wins when you interact faster with your patients

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